Response Replies

The Response Replies feature is a powerful and easy-to-use tool to automatically send personalized email responses to your users after they have clicked through your heyflow.

This article will cover:

• How to set up Response Replies

• How to adjust the content of your Response Reply

• The most common HTML tags to use in your message

Note: In order to send automatic replies to your users, you will need to set up the email address (and other needed values such as first name) as variables. Learn here how to set this up.

How to set up Response Replies

1. Go to the "Integrate" tab and navigate to "Replies".

2. In the "Recipient" section, you can adjust the following:

   1. Sender name (Business plan only)

   2. The recipient's email ("To" field): this is where the variables will get important. Make sure that you collect the email address in your flow in order to send automatic confirmation emails to your users. Follow this guideline to set up your variable for email addresses (@email for example)

   3. Lastly, you can also CC or BCC someone.

3. Before clicking on "Connect", make sure to adjust the content of your message.

How to adjust the content of your Response Reply

1. Switch to the "Content" tab

2. Here you can adjust:

   1. The logo

   2. The language

   3. The subject line, preheader and headline

   4. The footer (Business plan only)

   5. To adjust the content of your message, you need to keep two things in mind

      1. If you want to use a linebreak, you need to use the HTML command <br>

      2. If you'd like to include variables such as first name, you need to write {{variable}} instead of @variable.

3. As a last step, you can switch on the toggle at the bottom in case you want to include your user's answers in the email reply (as shown in our example below)

4. Once you finalized your content and recipients, click "Connect" to set your automatic response live. Now users will receive an automatic response to the email address they provided

The most common HTML tags to use in your message